Search

Links

Here are some web resources outside the Ombudsman site that may help you answer your student loan questions and resolve your problems.

On this page:

Loan information
Lenders
Guarantors
Credit bureaus
Department of Education links
Other useful links

The resources we list here address only the loan types that the Ombudsman deals with, although many other types of financial aid are available.

Loan Information

If you know who is servicing your loan, their contact information, and you know the type of loan(s) you have please contact the loan servicer and seek their assistance in resolving your loan issue before seeking assistance from the Ombudsman. If you do not know who is servicing your loan, or are uncertain as to what type of loan you have call 1-800-4-FED-AID for assistance. You can also login to the National Student Loan Data System (NSLDS) at http://www.nslds.ed.gov/ to search on your federal student aid history to determine the type of loan(s) you have, and the loan amount(s) outstanding on your federal student aid loan(s). You must have your PIN number to use the NSLDS.

If you need a PIN or for questions about the PIN Web site or specific questions about the PIN, call the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) or 1-319-337-5665. If you are hearing-impaired and have questions contact the TTY line at 1-800-730-8913. You can also e-mail Customer Service for assistance at FederalStudentAidCustomerService@ed.gov or by selecting the "Contact Us" option from the top of any www.pin.ed.gov page.

Lenders

Sallie Mae: http://www.salliemae.com
Citibank Student Loan Corporation (CitiBank): http://www.studentloan.com
Chase Manhattan Bank: http://www.chase.com
Wells Fargo Bank: http://www.wellsfargo.com
American Express: http://financialtools.americanexpress.com
Nellie Mae: http://www.nelliemae.com
US Bank: http://www.usbank.com/studentloans
PNC Bank (Pittsburgh National Group): http://www.eduloans.pncbank.com
Bank of America BAC International Credit Corp.: http://www.bankofamerica.com/studentbanking/index.cfm?template=education
Student Loan Funding Corporation: http://www.studentloanfunding.com

Top

Guarantors

Directory of Guaranty Agencies: http://wdcrobcolp01.ed.gov/Programs/EROD/org_list.cfm?category_ID=SGA

This is a list of state government agencies, private and non-profit corporations designated to administer the Federal Family Education Loan program (FFELP).

Top

Credit Bureaus

Equifax: www.equifax.com
PO Box 740241
Atlanta GA 30374-0241
1-800-685-1111
Experian: www.experian.com
PO Box 2104
Allen TX 75013
1-888-397-3742
Trans Union: www.tuc.com
PO Box 1000
Chester PA 19022
1-800-916-880

Top

Department of Education links

Student gateway to the U.S. Government: www.students.gov
Find useful information on planning your education, paying for your education, as well as links to other sites within the government.
US Department of Education Website: www.ed.gov
The main site of the U.S. Department of Education. From here, you can find financial aid information, recent news on educational issues, as well as other valuable topics relating to education.
Directory of State Higher Education Agencies: http://wdcrobcolp01.ed.gov/Programs/EROD/org_list.cfm?category_ID=SGA
Contact information for each state's education programs, colleges and universities, financial aid assistance programs, grants, scholarships, continuing education programs, and career opportunities. Entries for each state as well as outerlying territories.
Direct Loan Servicing Center: www.myedaccount.com
For students and parents who have Direct Loans or are considering financing an education and want to know more about Direct Loans.
Deferment Eligibility: http://studentaid.ed.gov/students/publications/student_guide/2008-2009/english/postponeloanpayment.html
Loan deferment eligibility for Direct Loans, FFEL Program Loans, and Perkins Loans.
Cancellation and Discharge Eligibility: http://studentaid.ed.gov/PORTALSWebApp/students/english/discharges.jsp?tab=repaying
This site details the eligibility for the discharge and cancellations of loans, including Direct Loans, FFEL Program Loans and Perkins Loans.
State Licensing Agency: http://studentaid.ed.gov/students/attachments/siteresources/ClosedSchool_StudentGuide.pdf#page=16. This site lists phone numbers for state licensing agencies.
School Accrediting Agency: http://ope.ed.gov/accreditation/.
Database of Closed Schools: http://wdcrobcolp01.ed.gov/CFAPPS/FSA/closedschool/searchpage.cfm.
National Student Loan Data System (NSLDS for Students): www.nslds.ed.gov
Central database for student aid. A centralized, integrated view of Title IV loans and Pell grants, tracked through their entire cycle.
National Student Loan Data System (NSLDS for Financial Aid Admin.): www.nsldsfap.ed.gov
Guide to Defaulted Student Loans: www.ed.gov/offices/OFSAP/DCS/index.html
Information on loan default from the U.S. Department of Education.
Student Guide to Financial Aid: http://studentaid.ed.gov/students/publications/student_guide/index.html
Finding and Applying for Financial Aid: http://studentaid.ed.gov/PORTALSWebApp/students/english/index.jsp
The U.S. Department of Education’s Federal Student Aid Portal site.

Top