What's This Loan FAQ
This page answers the question about the various parties involved in the loan: you, your lender/servicer, loan type, etc.
The question is listed first. For the answer to a question, click on that question.
- Who is servicing my loan, and/or what type of loan do I have? http://ombudsman.ed.gov/resources/faqs/whatsloanabout_faq.html#servicer
Other pages in this site answer FAQs on other subjects:
- What's the Ombudsman? http://ombudsman.ed.gov/resources/faqs/whatis_faq.html
- What are some issues with payment? http://ombudsman.ed.gov/resources/faqs/paymentissues_faq.html
- What's my loan balance? http://ombudsman.ed.gov/resources/faqs/balance_faq.html
- How do I resolve a problem with my loan? http://ombudsman.ed.gov/resources/faqs/fixproblem_faq.html
- What do I do if I didn't get fair treatment? http://ombudsman.ed.gov/resources/faqs/fairness_faq.html
Who is servicing my loan, and/or what type of loan do I have?
If you don't know who is servicing your loan, or are uncertain as to what type of loan you have call 1-800-4-FED-AID for assistance. You can also login to the National Student Loan Data System (NSLDS) at http://www.nslds.ed.gov/ to search on your federal student aid history to determine the type of loan(s) you have, and the loan amount(s) outstanding on your federal student aid loan(s). You must have your PIN number to use the NSLDS.
If you need a PIN or for questions about the PIN Web site or specific questions about the PIN, call the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) or 1-319-337-5665. If you are hearing-impaired and have questions contact the TTY line at 1-800-730-8913. You can also e-mail Customer Service for assistance at FederalStudentAidCustomerService@ed.gov or by selecting the "Contact Us" option from the top of any www.pin.ed.gov page.
